Washington DC/Baltimore

[venk]

I've had multiple tours, an uploaded pre-approval letter, and am trying to submit a bid on a house.  Neither the agent that was recommended on the website or the agent who gave me the tour will return my calls/emails regarding placing an offer.  I submitted an offer on Friday (2/17) directly through the site and still have not heard anything yet.

[MarshallPark]

Hi Venk,

My name is Marshall Park and I'm the Area Manager for DC and Virginia.  Super sorry that noone's been in touch with you.  Can you shoot me a call or email so we can get you taken care of immediately?

Again, our sincerest apologies.  Here's my contact information: 

phone:  571-730-7004

email: marshall.park@redfin.com

Thanks,

Marshall

[Goldilocks]

Venk,

Could you share the two agents names that didn't respond? 

[MUJI]

The exact same thing happened to us once, Nick Chaconas, never heard back from him after we submitted an offer thru the site and also wrote to him...  

[Lender_Scott]

Just curious, I am sure there is a good answer, but if you have gone through all of the process with Redfin, you would have had to be registered, right? But your profile says that you registered just 2 hours before making this negative comment about the agent. How does that work? Again, not calling you out and I have no desire for a bakc and forth, just curious.

[Goldilocks]

Good lookin' out, Scott. However, I believe that the registration process for requesting agent representation is distinct from the registration process for submiting a comment on this board. 

[Lender_Scott]

Again, I am only trying to figure some things out here. We all want everyone to have the best experience, no matter who they choose to represent them either buying a home, listing a home or for financing. I just did a quick check, as I have never registered for anything specific, but I only contribute to the forums on occasion, I was able to view all homes, submit for a tour and get into the offer wizard, no hassles at all.

I am all for accountability, but it is sometimes too easy to disparage the competition anonymously these days. Those that do need to be accountable as well.

[dchomegirl]

I read the original post as they were looking for assistance with the offer wizard, and were not getting a response.  They were trying to contact someone, not use the website.

[MUJI]

It happened to me last summer and just tried to share my experience. Scott, if you know Nick, please tell him that an explanation would be appreciated...