10-30-2008 02:38 PM
Before I first contacted Redfin I thought that, since the commissions were lower, I could expect to receive a lower level of service.
Boy was I wrong about that. We closed on our house this month, and nothing could be further from the truth. I actually got better service and everyone on your Chicago team worked very hard, and responded 7 days a week. Plus, thanks to your awesome website, we were able to select and tour homes we were actually interested in, and saved a lot of time that used to be wasted driving around in the back of someone else's car to see a lot of homes we didn't want. Then, after providing all of those benefits to us, you also gave us most of your hard earned commission. Incredible!
I am amazed that you are able to provide such a high level of service at such a low commission. Redfin appears to be single handedly transforming the badly outdated model that residential real estate has been following forever. What is your secret?
11-03-2008 03:21 PM - edited 11-04-2008 09:49 AM
Our secret? Well compliments like this always help.
Incidentally, our CEO and manic blogger Glenn Kelman noticed your post.
Thanks for your support! Sorry if that sounds like I'm running for president but I guess it's just that time of the year.