07-17-2007 12:06 PM
07-18-2007 11:19 AM
We apologize for the delay in responding to your e-mail. We try to be very diligent and professional with all correspondence but somehow must have goofed in your case.
Recently, the volume of questions became so high that we hired a full-time team to respond to electronic inquiries about open-house times, pricing and other private issues; one reason we offer these Forums is that so public questions can be addressed in a more open, scalable way for everyone.
My e-mail is glenn (at) redfin (dot) com; please let me know the details of your experience with Redfin so we can better address the problem. Again, I am sorry that we let you down, and glad that you let us know about this in the Forums.
And thanks to the other customer on this thread who commented on his happier experience with us in the busy early days of launching the Boston market.
07-19-2007 01:41 PM
07-19-2007 02:06 PM
07-24-2007 03:54 AM
09-23-2007 07:00 PM
We are working with Sean Valiton and we cannot see any problems. Sean answers all our questions quickly. We worked with a "typical" agent before and we did not like the pressure - we had to sign a lot of papers and sometimes houses our agent took us were far away from what we were looking for. We did not understand what our agent was going to be paid for! We decided to give a try with Redfin and we are very happy. We like our freedom to find the houses on our own and ask Redfin our questions. Sean never left our email without a response and always answers exactly what we need to know. We appreaciate that Redfin accepts our own pace and time to make decisions. We know that we can reach Sean when we need him. So far we didn't have to sign anything and he doesn't call us to know if we want to make an offer. We would recommend Redfin to everyone.
03-05-2008 06:50 PM
I am still searching though...