Before I first contacted Redfin I thought that, since the commissions were lower, I could expect to receive a lower level of service. 

Boy was I wrong about that.  We closed on our house this month, and nothing could be further from the truth.  I actually got better service and everyone on your Chicago team worked very hard, and responded 7 days a week.  Plus, thanks to your awesome website, we were able to select and tour homes we were actually interested in, and saved a lot of time that used to be wasted driving around in the back of someone else's car to see a lot of homes we didn't want.  Then, after providing all of those benefits to us, you also gave us most of your hard earned commission.  Incredible!

I am amazed that you are able to provide such a high level of service at such a low commission.  Redfin appears to be single handedly transforming the badly outdated model that residential real estate has been following forever.  What is your secret?